Commitments of the Federal Public Service (FPS) Chancellery of the Prime Minister


Through our websites and social media, we ensure transparency of:
  • information 
  • services 
  • procedures
You can rely on transparency on: 
  • the steps of the procedures
  • their duration

Quality of the information and clear texts

Our information is: 
  • correct 
  • reliable  
  • regularly updated
Our language is: 
  • clear 
  • precise 
  • comprehensible
Officials are trained to ensure the readability of their texts. 


Deadlines are always communicated:
  • the deadlines specified by regulation
  • other deadlines 
If a deadline is extended (due to unforeseen circumstances), the new deadline will be communicated. 
You are always able to find out which deadline applies to you. 


You can contact someone in case of:
  • questions 
  • follow up of a case
  • Telephone
    • +32 2 501 02 11 (normal rate) 
    • On working days  
  • Contact form 
  • By post  
Adress: Rue Ducale 4 
1000 Brussels
Our services are essentially digital.
You can access them:
  • 24/7
  • 7 days a week
We focus on your ease of use first when developing our online applications.
We offer support in using our digital applications.
We listen to your specific situation.
To the greatest extent possible, we answer through your preferred channel.
We direct you to the competent service if your request is beyond our competence. 
Our services are constantly evolving. 
Your feedback is used to improve the services.